VORTEX GLOBAL TRADING (“VORTEX”, “we”, “us” or “our”) respects your privacy and is committed to protecting personal information handled through our website and business activities.
This Privacy Policy explains how we may collect, use, disclose, store and protect personal information when you:
visit our website;
submit an enquiry;
request product information;
contact us;
communicate with us by email or WhatsApp;
subscribe to our newsletter;
interact with us through social media;
attend an exhibition or event;
communicate with our representatives; or
otherwise interact with VORTEX in connection with our business.
This Policy is intended to operate consistently with applicable UAE data-protection requirements, including Federal Decree-Law No. 45 of 2021 concerning the Protection of Personal Data, where applicable.
VORTEX GLOBAL TRADING
Meydan Freezone
Dubai, United Arab Emirates
Email: VORTEXGLOBAL26@GMAIL.COM
Depending on how you interact with us, we may collect the following categories of information.
This may include:
name;
job title;
company name;
business role; and
other information you voluntarily provide.
This may include:
email address;
WhatsApp number;
telephone number if voluntarily provided;
business address;
postal address; and
other contact information.
This may include:
product enquiries;
quotation requests;
messages;
correspondence;
business requirements;
company information;
preferences; and
information provided during meetings or communications.
When you use our website, certain information may be collected automatically, including:
IP address;
browser type;
device type;
operating system;
pages visited;
website interactions;
referring website;
access times; and
other technical or usage information.
Where applicable, we may process:
subscription status;
communication preferences;
consent or opt-out status;
campaign interaction information; and
marketing communication history.
We may collect personal information through:
You may provide information when you:
complete a website form;
request a quotation;
contact us by email;
contact us through WhatsApp;
subscribe to our newsletter;
communicate through social media;
attend an exhibition;
attend an event;
provide a business card;
communicate with a VORTEX representative; or
otherwise communicate with us.
Information may be collected automatically through cookies, server logs, analytics technologies and similar technologies.
Where legally permitted, we may receive information from:
business partners;
suppliers;
service providers;
event organisers;
publicly available sources;
marketing platforms; or
other third parties.
We may process personal information for lawful and legitimate purposes, including:
To:
respond to enquiries;
provide requested information;
discuss products;
prepare quotations;
understand requirements; and
follow up on requests.
To:
manage business relationships;
process orders where applicable;
provide requested services;
communicate about transactions;
maintain business records; and
administer commercial relationships.
To:
operate the website;
maintain security;
identify technical issues;
improve website functionality; and
understand website usage.
To:
comply with applicable laws;
respond to lawful requests;
maintain required records;
prevent fraud or misuse;
protect our legal rights; and
meet regulatory obligations.
Depending on the circumstances and applicable law, VORTEX may process personal information based on one or more lawful grounds, including:
consent;
taking steps at your request before entering into a contract;
performance of a contract;
compliance with a legal obligation;
legitimate interests where permitted by applicable law;
establishment, exercise or defence of legal claims; or
another lawful basis recognised under applicable law.
The applicable basis depends on the nature and purpose of the processing.
Where permitted by applicable law, VORTEX may use personal information for communications concerning:
solar products;
company updates;
newsletters;
industry information;
events;
exhibitions;
promotions;
offers; and
other relevant business communications.
Marketing communications may be sent through:
email;
newsletters;
WhatsApp;
telephone;
SMS or messaging services;
social-media platforms;
events and exhibitions;
printed materials; and
other lawful communication channels.
Where consent is required, VORTEX will seek appropriate consent. You may withdraw marketing consent or opt out of promotional communications at any time through the available unsubscribe or opt-out mechanism or by contacting us.
Withdrawal from marketing communications does not necessarily affect processing that is required for other lawful purposes.
VORTEX may use WhatsApp or other messaging platforms to communicate with customers, prospects and business contacts.
Communications may include:
enquiry responses;
product information;
quotations;
customer communications;
transaction-related communications;
company announcements;
promotional messages; and
other business communications.
Where required by applicable law, promotional messaging will be subject to appropriate consent, opt-out mechanisms and applicable telemarketing requirements.
WhatsApp and other third-party messaging services operate under their own terms and privacy policies.
Where VORTEX conducts telephone-based marketing, such activities will be conducted in accordance with applicable UAE requirements.
Cabinet Resolution No. 56 of 2024 establishes regulations concerning telemarketing activities in the UAE.
Where applicable, VORTEX will respect:
consent requirements;
applicable calling restrictions;
opt-out requests;
do-not-contact requirements;
communication preferences; and
other applicable legal requirements.
VORTEX may collect personal information through legitimate offline activities, including:
exhibitions;
trade shows;
conferences;
business meetings;
networking events;
printed forms;
business cards;
promotional campaigns; and
interactions with business representatives.
Information collected through these activities may be used for legitimate business communications and, where legally permitted, marketing communications.
Where consent is required, appropriate consent will be obtained.
If you subscribe to our newsletter or otherwise provide appropriate permission to receive promotional emails, we may send:
company news;
product updates;
solar industry information;
event information;
promotional information; and
other relevant business communications.
Where required, marketing emails will provide an appropriate method to unsubscribe.
You may also contact us at VORTEXGLOBAL26@GMAIL.COM to request removal from marketing communications.
Our website may use cookies and similar technologies to:
operate essential website functions;
remember preferences;
understand website usage;
improve website performance;
analyse traffic; and
where permitted, support marketing activities.
Where applicable, non-essential cookies will be activated in accordance with the visitor's choices and applicable requirements.
Third-party services may also use cookies or similar technologies subject to their own policies.
We may use analytics technologies to understand:
website traffic;
visitor behaviour;
page usage;
website performance; and
general website trends.
Where analytics technologies involve non-essential cookies or personal information requiring consent, they will be used in accordance with applicable requirements and user preferences.
Where reasonably necessary and legally permitted, VORTEX may share personal information with:
employees and authorised representatives;
suppliers;
contractors;
IT and hosting providers;
CRM providers;
email and marketing service providers;
messaging platforms;
analytics providers;
professional advisers;
legal advisers;
auditors;
financial or payment service providers where applicable;
logistics providers where necessary;
government authorities;
regulatory bodies; and
other third parties where required or permitted by law.
We seek to apply appropriate safeguards when service providers process personal information on our behalf.
Some service providers or technology platforms used by VORTEX may process information outside the UAE.
Where personal information is transferred outside the UAE, VORTEX will seek to comply with applicable UAE data-protection requirements relating to international transfers and appropriate safeguards.
The UAE Personal Data Protection Law contains provisions concerning cross-border transfers and sharing of personal data.
VORTEX takes reasonable technical and organisational measures designed to protect personal information against:
unauthorised access;
unauthorised disclosure;
loss;
misuse;
alteration; and
destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to:
provide services;
manage business relationships;
maintain records;
comply with legal or regulatory requirements;
resolve disputes;
enforce agreements; or
establish or defend legal claims.
Retention periods may vary depending on the type and purpose of the information.
When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.
Subject to applicable law and relevant exceptions, you may have rights concerning your personal information, including rights to:
request information about processing;
access personal information;
request correction of inaccurate information;
request deletion where legally applicable;
request restriction or cessation of certain processing where legally applicable;
object to certain processing where legally applicable;
withdraw consent where processing is based on consent; and
exercise other rights available under applicable data-protection law.
The UAE Personal Data Protection Law establishes a framework for data-subject rights and protections.
Where processing is based on your consent, you may withdraw that consent.
For example, you may:
unsubscribe from marketing emails;
request removal from WhatsApp marketing;
opt out of promotional communications; or
contact us directly.
Withdrawal of consent does not affect processing carried out before withdrawal or processing based on another lawful basis.
We rely on information provided to us being reasonably accurate and current.
If your information changes, you may contact us to request that relevant information be corrected or updated.
Our website and business services are not intentionally directed toward children.
We do not knowingly seek to collect personal information from children where such collection is not legally permitted.
If you believe that a child has provided personal information to us without appropriate consent, please contact us.
Our website may contain links to third-party websites, social-media platforms, manufacturers, suppliers or other external services.
VORTEX is not responsible for the privacy practices, security, content or policies of third-party websites.
We recommend reviewing the privacy policy of any third-party service before providing personal information.
VORTEX may use social-media platforms for business and marketing purposes.
Interactions with our social-media pages may be subject to the privacy policies and terms of the relevant platform.
Information voluntarily submitted through those platforms may be processed by both the relevant platform and VORTEX depending on the nature of the interaction.
Where you enter into a business relationship with VORTEX, we may retain information necessary to:
prepare quotations;
process orders;
issue invoices;
arrange delivery;
communicate with customers or suppliers;
maintain financial records;
satisfy legal or regulatory requirements; and
administer contractual relationships.
Such processing may continue even if you withdraw from promotional communications where the information is required for legitimate business or legal purposes.
We may process or disclose information where reasonably necessary to:
detect or prevent fraud;
protect our website and systems;
investigate misuse;
protect customers and business partners;
enforce agreements;
establish or defend legal claims; or
comply with lawful requests from authorities.
VORTEX may update this Privacy Policy from time to time to reflect:
changes in our business;
new website features;
changes in technology;
new marketing channels;
changes in service providers;
changes in applicable law; or
changes in our privacy practices.
The updated version will be published on this page with a revised Last Updated date.
Where required by applicable law, additional notice may be provided for material changes.
If you have questions about this Privacy Policy, wish to exercise an applicable data-protection right, or wish to withdraw from marketing communications, please contact:
VORTEX GLOBAL TRADING
Meydan Freezone
Dubai, United Arab Emirates
Email: VORTEXGLOBAL26@GMAIL.COM
